Frequently Asked Questions

Find answers to common questions about Party & Fun products, ordering, delivery, shipping, product care, and customer support.

About Party and Fun

Learn more about Party & Fun, how we operate, and the types of gifts and celebrations we serve.

What is Party & Fun ?

What products does Party & Fun offer?

Where is Party & Fun located?

What occasions does Party & Fun create gifts for?

Our Products

General information about the products, gifts, seasonal collections, and handmade designs available from Party & Fun.

Are your products handmade?

Will my order look exactly like the product photo?

Do you offer seasonal products?

Do you offer personalized or customizable products?

Ordering Basics

Answers to common questions about placing an order, sending gifts, pricing, and shopping on PartyandFun.com

How do I place an order?

Can I order a gift for someone else?

Can I send gifts to more than one person in the same order?

How can I see current prices?

Can I place an order over the phone?

Custom Orders & Gift Help

Help with finding the right gift, requesting something special, or creating an order that goes beyond our standard product options.

Can you help me choose a gift?

Do you accept custom requests?

What if I don't see exactly what I'm looking for?

What if I have a question that isn't answered in the FAQs?

Placing Your Order

Ready to make someone's day? Here's what to know about placing an order, choosing options, and getting everything just right before checkout.

How do I place an order?

Can I order something for myself?

Can I send a gift to someone without knowing all of their information?

Can I order for more than one recipient at a time?

Can I add more than one product to the same recipient?

Can I change my selections before I check out?

Local Delivery

We're bringing the fun to you! Learn how local delivery works, where we currently deliver, and what to expect on delivery day.

How do I know if my address is in your delivery area?

Where does Party & Fun deliver?

Is there a delivery fee?

Do you deliver to homes?

Can you deliver to a business or office?

Can you deliver to schools, hospitals, hotels, venues, or other special locations?

Does the recipient need to be home?

Will you contact the recipient before delivery?

Delivery Dates & Timing

Planning a birthday surprise or trying to hit the perfect celebration date? Here's how scheduling and availability work.

Can I choose my delivery date?

Why isn't the date I want available?

How far in advance should I order?

Do you offer same-day delivery?

Can I request a specific delivery time?

What happens if I need my order by a specific event time?

Are holidays busier for delivery?

Shipping

Sending some Party & Fun a little farther away? Certain products can travel beyond our local delivery area.

Do you ship products?

Do you ship outside the DFW area?

How do I know if a product can be shipped?

Can balloons or floral arrangements be shipped?

How much does shipping cost?

Will I receive tracking information?

Recipient & Delivery Details

A little good information goes a long way. These details help us get your surprise to the right person without spoiling the moment.

What recipient information do you need?

Why do you need the recipient's phone number?

Can I include delivery instructions?

What if I enter the wrong delivery address?

What happens if the recipient can't be reached?

Can I keep the gift a surprise?

Product Appearance & Substitutions

Many of our creations are made by hand, so no two are always exactly alike. Here’s what to expect when it comes to colors, materials, and substitutions.

Will my order look exactly like the photo?

Do you ever substitute flowers, candy, balloons, or other items?

Will the colors look exactly the same as they do online?

Can I request specific colors or items?

Balloon Care

Balloons are fun, festive, and occasionally a little dramatic. A few simple steps can help keep them looking their best.

How long will my balloons last?

Should balloons be kept indoors?

Can balloons be placed outside?

Why did my balloons change size?

Floral Care

A little care can help your flowers stay fresh and beautiful longer after they arrive.

How should I care for my flowers?

Do I need to add water?

Why do some flowers open or change after delivery?

Food, Candy & Sweet Creations

The sweet stuff deserves a little attention too. Here’s what to know about candy, snacks, and edible products included in our creations.

Do your gift boxes or Sweet Creations contain food?

Can you accommodate food allergies?

Can candy or chocolate melt?

Do you substitute candy or snack brands?

Caring for Your Gift

From balloons to flowers to sweet treats, a little love goes a long way toward keeping your Party & Fun creation looking great.

Should I unpack my gift right away?

Can I leave my order outside after delivery?

Should I remove packaging from my arrangement?

What should I do if I’m unsure how to care for something?

Getting Help

Have Questions? If you need a hand before, during, or after your order, we’ll help point you in the right direction.

How can I contact Party & Fun?

Can the Party & Fun Assistant help with my order?

What information should I include when contacting you about an order?

What if I can’t find the answer to my question?

Changes & Cancellations

Plans change—we get it. Contact us as soon as possible if something about your order needs to be adjusted.

Can I change my order after it has been placed?

Can I change the delivery address or recipient?

Can I cancel my order?

Problems With an Order

Something not quite right? Let us know quickly so we can review what happened and determine the best next step.

What should I do if there is a problem with my order?

What if an item is missing from my order?

What if my order looks different from the website photo?

Payments & Checkout Help

Checkout should be the easy part. Here are a few things to know if payment or checkout isn’t going quite as planned.

Is my payment information secure?

I’m having trouble checking out. What should I do?

Refunds & Resolutions

When an order doesn’t go as planned, we review the situation carefully and work within our refund, cancellation, and product policies.

Do you offer refunds?

Where can I find the full refund and cancellation rules?

Still need help?

Send us a message and we’ll help with your product, order, delivery, or general question.